UTK Heating Pad for Back, 5X Deeper Back Pain Relief, Far Infrared Heating Pad with Natural Jade, FSA-HSA Eligible, Hotter to 159℉, 4H Auto Off, Travel Bag, Memory Function, 23.5"×16", Gifts for Women

UPDATE: After contacting the company, they sent me a new pad and controller, free of charge, and let me know that the heating pad has a 3 year replacement warranty. As a result, I updated my review to 5 stars. Let's hope this one lasts a good, long time of good use.-------------------------------This heating pad worked extremely well, providing very good, deep heat that was excellent for relieving the pain and stiffness from my various physical problems (I am a disabled combat veteran who has suffered a number of injuries from my combat and military service). When I bought this heating pad, I was extremely happy at how effective the far-infrared heat worked—it was much better than any other heating pad I have owned. So, despite the cost (I paid $125.01, which is the most I have spent for an electric heating pad by far), this seemed like a very well-worthwhile personal health expenditure.However, ordinary, much less expensive heating pads I have had last for at least 3 to 5 years before they stopped working regularly, and usually at least a year or so after that before failing completely. That's expected, given how electronic heating pads function with electrical resistance creating heat.But we received this and started using it at the very beginning of September 2021, and it failed on January 13, 2023—not even 16.5 months of usage. We use this 4–5 times per week on average, for sessions of about 30–45 minutes at a time. We treat it very carefully, don't lay weight on it, and it is outwardly in the same condition that it was when we received it.However, now, for no reason whatsoever that can be fathomed, yesterday it began losing temperature and would not get above 100 degrees F. Today, it got to the 130 degree range for about 3 minutes and then the temperature dropped to the low 100s again and stayed there. I tested the cord with a multimeter and it is getting full current through it, over 120 volts easily. Everything there checks out.So, apparently, the heating wires inside have failed, after only around 16.5 months of easy, careful use of the pad. Unfortunately, since the pad is sewn closed, it isn't feasible to try open it up and fix it. Electronic heating pads are not supposed to be "repaired" anyway, given the potential hazards for fire and such when you go into it and start fiddling with burned out or broken wires.This is very unfortunate that this really great heating pad has failed so quickly, given that it is about twice as expensive as other heating pads that last more than 2 to 3 or even 4 times as long.And the warranty on the pack is only 1 year, so it's just outside of the repair or replace window that the company has set for this device.Maybe the company will read this review and do something about that.

UPDATE: my original review and two stars really goes toward Customer Service here I sent the heating pad back when I didn’t get a reply. A few days later, I received a response from Customer Service and we went back-and-forth regarding the heating pad and they sent me another. I have to say it is quite nice. initially the product posting said it went to 160° which was part of the problem. It only goes to 159 and since this initial post they have fixed that and it now says max temperature 159 which is much much higher than anything else that you’re gonna find out there. It is hot and very soothing.I don’t know yet about the soothing aspects of the stone that is yet to come, but I’m currently learning on this for my lower back pain and it feels amazing as an aside. I also have from the same company another heating pad. It is the infrared kind and that’s pretty amazing as well. Light weight good for travel or a pack in a work bag or something.Since I’m able to experience a properly working heating pad, I definitely give this sucker five stars.Now as for the Customer Service…. It’s important to note that their customer service department is located halfway around the world in China so they are on a completely different day and time zone but aside from that this is a really nice product.I am so disappointed in this heating pad. I took alot of time to research and it was tough spending 139$ on something like this but I was pretty excited for it considering all the great reviews. As soon as it arrived, I opened it and followed the directions. Took about 40 min to get to 155 then started going down. Then it would increase again to 157 then go back down. I did all the trouble shooting and nothing fixed this. I emailed the company and at 3am I got a message to send the order number....I guess their tech is in China because when I called nobody answered. Im really bummed about this but it’s going back.

Overall, the product is solidly constructed and performs well, though it comes with a few noteworthy peculiarities. The pad is significantly heavier than the average heating pad, thanks to its generous loading of mineral stones. While these stones certainly do their part in storing and distributing heat, any suggestion that they confer additional healing powers seems more appropriate for a wellness retreat brochure than for a technical product description. Unless one believes that lying on rocks channels cosmic energy, their main contribution appears to be thermal inertia and added weight.The device heats up to a commendable temperature and maintains it effectively, though the process is slow, as the heat must work its way through the dense layers. The cost was slightly above what I would typically consider appropriate for such an item, but given the materials and performance, it is not unreasonable. The remote works as intended, though its all-black design with barely legible markings is less than ideal if one plans to operate it in a dark room. It functions adequately, but a little contrast would go a long way. I would also not advise placing the pad directly on bare skin, as the surface material over the stones is quite rough and not at all forgiving. All things considered, despite the mystique surrounding its geological components, it is a worthwhile purchase.

I'm shocked i bought such a high quality product from Amazon. Its always a gamble buying from Amazon, but its very well designed. Its nice because its flexible enough that you can use it on different body parts easily - back, legs, heel, shoulders. Its large enough to cover a good portion of legs at a time. It heats up gradually and evenly and you can easily set it to different temperatures and lengths of time with no malfunctions thus far! It's one of the best products I'ver bought off of Amazon actually. Its a little bulky but I don't imagine that being different purchasing it somewhere else